Human Centered Design methodologies: Experience Design (part 1: because I am so very confused)

Today’s listening content and this too

The last couple of days, (yes including work time :O) I have been looking up other methodology of HCD. In summary; from what I have understood from Franki Simonds’ article, HCD encompasses the following four methodologies; my understanding is that you can’t do HCD without them and them being a stand-alone, doesn’t mean you are accomplishing HCD, you may be doing some other type of design??

(Just a copy and paste from a previous blog post)

  • User Experience (UX) Design
  • Experience Design (XD) or Interaction Design (IxD)
  • Service Design
  • User Interface (UI) Design
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Image showing how HCD encompasses the methodologies and that you cannot have one with out the other. Source

Now, besides the fact that the majority of the sites out there are only referencing technical applications of design, more specifically experience design; when I am looking for an overarching definition, as design can be applied to everything. Example, colleague in my current role calls me setting up their training program on the off the shelf software ‘configuration’ and I call it ‘designing’ (always have, didn’t start when I started to learn about this)

So, again (also have to use the word ‘so’ less at the beginning of a sentence), I am trying to figure out what is experience design, more so, even more than the technical application of the term, it feels like it gets combined with user experience design, A LOT! When they aren’t the same thing.

Another thing that has confused me, is that when I look above at the first image that I have posted, it implies that experience design encompasses UX, however, when I have researched it further, I find this:

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This venn diagram implies that Experience Design (known as Interaction design in the diagram, lies within the scope of user experience. If that is the case and I am finding all of this confusing, should I just give up?

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No, I am kidding. I am not going to do that. I just wanted an excuse to use a gif.

Maybe I should stop trying to set a specification on HCD and basically just have a diagram looking like:

my-hcd-understanding

It’s messy, I know, I did a quick thing on word 😛

Because maybe, just maybe, interaction design and experience design are different as well?

Going back to Experience Design though, one source defines it as:

“A design practice focused on human outcomes, in particular the level of engagement and satisfaction that the user derives from a product or service and the relevance of the experience to their needs and context.” (1)

To be honest, that definition, after really thinking about it, does not give me a practical real world definition and it kind of feels like a service design thing all over.

So, as it is a quarter to 11, and staying up wont help me figure it out any sooner, I bid thee adeiu so I can catch some zee’s

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To be continued; later…

Sign off: Fox

 

 

 

  1. What is experience design?

 

Design Lingo & Jargon

OK. I know, posting twice on the same day… Like does this fox even have a life?
The answer to that is yes.

So just to discuss here some of the things I have learned so far:

(my homework was listed in this post)

But first, I watched this other video, Dear Design Student which was recommended by Design Yoda.
There were three design veteran experts/veterans; Liam Campbell, Erika Hall and Mike Monteiro, were on a panel for questions and discussions surrounding the design industry from people who are already in it and for those just starting out.

So the main points that I took away from this video were:

  • “They think that design is a spread that you put on a crappy solution” – Erika HallMy understanding is that you start off with the problem/issue/root cause. You then think of solutions or mitigations… basically, JUST ideas.
    You then design the solutions. You just don’t make them, implement them and hope for the best.
  • “Give zero Fucks” – Erika Hall
    An answer to a question regarding women in the design industry, because a lot of women, including myself are worried about being liked. And what I should be worried about is doing my work and my enthusiasm and passion for the work that I want to do, will make me likable
  • Getting to know good smart people and having good relationships with them, will help me better move around in my career
  • “The more people who refuse to stay in a negative situation, is feedback for that system”Applicable to work environments.
    I don’t think people realise the strength that they have in numbers. If they don’t like something, challenge the status quo and if that gets exhausting because they won’t listen, LEAVE! it took me so long to learn that.
  •  Liam Campbell likes Steven Universe. So I no longer feel like I am the only adult that watches that show

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Now to some lingo that popped up

Context Aware:

In terms of design, it refers to the space within which you are designing in

Example: There’s the context of the product – what it is used for, who by, what it’s made of. Then there is the context of the making: by who, where, when, how long, with what. And then you can delve further into pre-manufacture

Now to a couple of articles that I read about Human Centered Design (hereafter known as HCD)

One main one that most people refer to is one from IDEO.org, where it states that:

“Human-centered design is a creative approach to problem solving… It’s a process that starts with the people you’re designing for and ends with new solutions that are tailor made to suit their needs.”

That was a good two paragraphs that explain an introductory definition.

But as always, I wanted MORE…..

So the next article was from Francesca (Franki) Simonds where she gave a good overview of what HCD is and explained that it is a framework that is linked to methodologies like user experience (UX) design, service design, user interface (UI) design and more. Also, just a side note; a methodology is a system of methods used in a particular area of study or activity.

So, going back to the article; she explained that HCD encompasses all of those things, so when you would see jobs on job boards looking for UX designers, or UX/UI designers, they are just designers using JUST one or TWO methodologies, when there is a whole lot of methods and ways of thinking to apply to the design process.

Which, I have now decided, I don’t want to just be a UX designer. I want to be a HCD designer! (yes I know that may not be a thing, but bear with me on this) I want to be able to utilise all tools. Not just one! How can you think outside of the box and design something with just ONE tool! OK I know people with a chisel can make carvings of… I dunno.. Ducks… but sooner rather than later, you will get sick of making ducks and you won’t want to make or give any ducks at all…. (did you see what I did there? :P)

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 OK, so going back to what I have learned thus far about HCD.
HCD is a framework which includes the following methodologies are used or applied to solve a problem.
The methodologies are as follows: (please note: all of the following information is my understanding of what Franki Simonds wrote in her article, also, I do not understand all of it yet…)
  • Service Design:
    Organising people and processes to make things run more efficient. I am thinking value stream mapping in lean daily management would be a good tool for this.
  • Experience Design:
    Not to be mistaken with UX design.
    Still trying to figure the difference out with examples
  • User Experience Design (UX)
  • User interface design

There is so much more that I need to read up, so I am going to leave this homework here for now and come back to it later.

Signing off
~Fox

First blog post

Hello peoples out there in the interwebs.

If you happened to come across my page, welcome. If not, all is good because this is just for me and if you happen to comment and share similar feelings bout experiences, all good as well.

I am not much of a writer… yet. But I do hope that when time goes on, that I will become a better writer, blogger. And story teller

So, this afternoon, after having a slight panic moment about my career path and what I would like to change it to, I asked for some advice from a person who is in the industry.
(For those who have no idea of what I am on about, I will explain better from the beginning, since I cannot find the “About Me” link so I can edit… yet)

Ok so from the beginning

Hi, I am Fox (name changed to protect certain parties)
I have completed a degree in Chemistry and I have been working in compliance for pharmaceutical and health care manufacturing. Which, is a career path I never wanted to walk, let alone run down. I have been doing this career for around 8 years now and well, I always knew that I disliked it. Heh… did I say disliked? More like hated with a passion.
At first, like most, I thought that I would stick with the job, as these were the so-called cards that I was dealt with, so I must play with them. But then I realised that I could change career. Like but of course there are those options. But alas, I did not want to go back to do another 3 years at university. So once again I felt stuck where I am.
Then I was told that, “All skills are transferable to any role in any industry”. And I knew that that, still do. Problem was, back then (I do not know the exact time frame of back then) So back then, I did not understand it or believe it.

And JUST knowing something, is very very different to believing and understanding something.

That took me a while to learn.

So, back to the story, so now, I believe that my skills are transferable and I know how they are and how they can be utilised in different industries. Problem was, I had no idea of what I wanted to do. So, Sunflower (again name has been changed) a friend who I met while I had a one year walk-about in London, said to me,

“That is the beauty of you not knowing what you want to do. You can do ANYTHING!”

This to some people, is liberating, it means that they can pick what ever they want, without any problem or issues or anything negative.
They are basically free to choose

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Yes Tatiana, choices indeed.
(Also, I know her “choices” is throwing shade, but I still love it)

But for someone like me, that was scary, I had way too much to choose from and  didn’t want to choose just anything. Especially since I did not and I still do not know what I have a passion for.

And what if I choose the wrong career path? Then I am stuck with that for how many years? And what if.. after what if… after what if…. And for an over thinker like me, that gets really exhausting really fast. Also, my myers briggs behavioural type tends to think ahead…. A LOT.

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So I reminded myself, that even if I do it for 5 years and I don’t like it, that its OK. And that I shouldn’t panic. (note: I have anxiety, and no amount of meditation can help with my overthinking or analysis paralysis)

So, one fateful day, I got to catch up with a friend of my sister, design Yoda (because she is dayum wise), who further embedded in me that my skills are transferable and that they even can be used in the industry that she works in.

design Yoda called me an information architect.

This, I very much liked the name of and the way it sounded and at the time, I had no idea of what it meant. “And now?” you ask, well I have a vague idea of what it is. And; I will discuss it further in another post.

This blog/journal/whatever, is going to be my training and transition progress tracker, it is also going to allow me to just vent about my feelings about anything compliance to UX design struggles.
In other words, this blog will be holding me accountable for my transition into a new career and everything that comes along with it.
(Talking about my feelings and such is such an extroverted feeling thing)

So basically, since there isn’t that much to talk about between then and now, I decided that I would like to change a career to UX Design (again I will talk about that in another post)

But a heads up, my posts will be a mixture of venting, referencing and a whole lot of gif-ing.

So, I bid thee adieu and ….

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What? You didn’t think that I wasn’t going to end it with another tati gif? 😛